FAQ

Frequently Asked Questions (FAQ)

Orders

How can I place an order?

Simply browse our products, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

Can I cancel my order?

If you need to cancel your order, please contact us as soon as possible. Orders can only be canceled before they have been processed or shipped.

Shipping

Where do you ship?

We currently offer shipping within the United States only.

Do you offer free shipping?

Yes. We provide FREE shipping on every order within the United States.

How long does shipping take?

Order Processing Time: 1–2 Business Days (Monday–Friday)
Transit Time: 3–5 Business Days (Monday–Friday)

What is your order cut-off time?

Orders placed before 12:00 AM (GMT-08:00) Pacific Standard Time (Los Angeles) will begin processing according to our handling schedule.

Which shipping carriers do you use?

We work with trusted shipping carriers such as UPS, FedEx, DHL, or equivalent delivery partners, depending on your location and product availability.

How can I track my order?

Once your order has shipped, you'll receive a tracking number by email so you can monitor your shipment until delivery.

Can I change my shipping address?

Yes, but only before your order has been shipped. Please contact us within 24 hours of placing your order.

Email: support@silybin.com

Can I ship one order to multiple addresses?

No. Each order can only be shipped to one delivery address. Please place separate orders for different shipping addresses.

What happens if I enter the wrong shipping address?

If an incorrect address is provided and the package is returned to us, you will be responsible for any reshipping charges.

What if my package is delayed?

While most orders arrive on time, unexpected delays may occur. If your order has not arrived after 11 business days, please contact us and we'll be happy to assist.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. You may request a return within 30 days of receiving your order.

What items are eligible for a return?

To qualify for a return, the item must be:

Unused and unworn
In its original condition
With all original tags attached
In the original packaging
Accompanied by proof of purchase

How do I start a return?

Please email our support team before sending any item back.

Email: support@silybin.com

Return requests must be approved before products are returned.

Who pays for return shipping?

If the return is due to our mistake (wrong, defective, or damaged item), we'll provide instructions for the return process. For other approved returns, return shipping responsibility may depend on the reason for the return.

Can I exchange an item?

Yes. The quickest way is to return the original item (once approved) and place a new order for the replacement item.

What items cannot be returned?

We do not accept returns for:

Gift cards
Sale or clearance items
Personalized or custom-made products
Beauty or personal care products
Perishable goods
Hazardous materials or flammable products

How long does it take to receive my refund?

After we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may require additional processing time.

What if I haven't received my refund?

If more than 15 business days have passed since your refund was approved, please contact us at:

support@silybin.com

Damaged or Incorrect Items

What should I do if my order arrives damaged or incorrect?

Please inspect your package immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us right away with your order number and photos so we can resolve the issue promptly.

European Union Customers

Do EU customers have a cancellation right?

Yes. If your order is shipped to a country within the European Union, you may cancel or return your order within 14 days of delivery, provided the item remains unused, in its original condition, with tags and original packaging.

Payments

Is shopping on your website secure?

Yes. All payments are processed through secure and encrypted payment gateways to protect your personal and payment information.

Contact Us

If you have any questions, we're here to help.

Trade Name: silybin